Shipping Policy

At Saunelle, we ship worldwide — free of charge, on every order, no minimum required.

Free Worldwide Shipping

Every Saunelle order includes complimentary shipping, wherever you are. No thresholds, no fine print — the price you see at checkout is the price you pay.

Processing Time

Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order ships, along with a tracking number so you can follow its journey.

Estimated Delivery Times

Region	Estimated Delivery
European Union	5–9 business days
United Kingdom	6–10 business days
United States & Canada	8–14 business days
Rest of World	10–14 business days

These are estimates, not guarantees. Customs processing, local courier volume, and remote destinations can extend delivery times beyond these windows.

Customs, Duties & Taxes

Depending on your country's import regulations, your order may be subject to customs duties, taxes, or fees upon arrival which are paid by Saunelle

Order Tracking

Once your order ships, you'll receive a tracking link by email. Please allow 24–48 hours for tracking information to update after your shipping confirmation arrives.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please reach out to us at info@saunelle.com with your order number. We'll investigate with our shipping partner and make it right.

Address Accuracy

Please double-check your shipping address before completing checkout. Saunelle is not responsible for orders delayed or lost due to an incorrect or incomplete address, though we're always happy to help however we can.

Questions

If you have any questions about your shipment, contact us at info@saunelle.com and we'll get back to you within 1–2 business days.